Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. Standard delivery takes 5–10 business days; express delivery takes 2–4 business days. We ship worldwide.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also use our Track Order page anytime.
Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Check your cart at checkout to see if your order qualifies.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original packaging. Please visit our Return Policy page for full details.
How do I start a return?
Contact us at Contact Us with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Products
Are your products safe for pets?
Yes. All Zorvex products are selected with pet safety as a top priority. Our ultrasonic devices operate at frequencies safe for animals, and all materials used are non-toxic.
Do your electronic products come with a warranty?
Yes, electronic products include a manufacturer warranty. Contact us if you experience any defects within the warranty period.
Payments
What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods available at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through Shopify's payment infrastructure.
Still have questions?
We're happy to help. Contact our support team and we'll get back to you as soon as possible.