Return Policy

At Zorvex, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Items that are damaged, used, or missing original packaging may not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including final sale items, gift cards, and any products marked as non-returnable at the time of purchase.

How to Initiate a Return

To start a return, please contact us at support@zorvex.com with your order number and reason for return. Our team will provide you with return instructions within 1–2 business days.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–7 business days. Please note that original shipping costs are non-refundable.

Exchanges

If you would like to exchange an item for a different size or product, please contact us and we will do our best to accommodate your request, subject to availability.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue and we will resolve it promptly at no additional cost to you.